Learn more about our
proactive approach to
service & maintenance
Quality Assurance Program
At TWG Security, we offer a comprehensive service package designed to meet customers' service needs. Our package includes server monitoring and network monitoring. We are currently working toward offering health monitoring with cloud-based AI integration in the near future.
Currently, we provide proactive network device health monitoring via software that generates reactive automatic support tickets. This aids in addressing potential issues quickly and efficiently. Our Service Team is available to provide unlimited remote support and engage in interactive remediation discussions based on standard service level agreements.
Camera View Monitoring
Camera view monitoring offers real-time surveillance and monitoring of critical areas through a network of strategically placed cameras. It provides a comprehensive visual overview, enhancing security measures and enabling proactive response to potential threats. With advanced features like motion detection, remote access, and high-resolution imaging, camera view monitoring ensures continuous monitoring and recording of activities. It offers peace of mind, improved situational awareness, and valuable evidence for investigations, making it an essential component of a robust security system.
Monitoring The Health Of Your Network
Network Health Monitoring is a proactive approach to ensure the optimal performance and reliability of your security system's network infrastructure. It involves continuous monitoring of network devices, bandwidth usage, and connectivity to detect and resolve potential issues before they impact system functionality. By tracking network health, analyzing data traffic, and identifying bottlenecks or vulnerabilities, this monitoring enables timely maintenance and troubleshooting, minimizing downtime and maximizing system uptime. Network Health Monitoring enhances system efficiency, strengthens security, and ensures a seamless and uninterrupted operation of your networked security devices.
9 am - 5 pm, Weekday Phone Support
Our 9 am - 5 pm, weekday phone support offers reliable assistance during regular business hours, ensuring prompt resolution of your security system concerns. Our dedicated team of experts is available to answer your inquiries, provide guidance, and offer troubleshooting solutions. With our responsive phone support, you can address any issues or queries related to your security system promptly and efficiently. Trust in our knowledgeable professionals to deliver the assistance you need, ensuring a smooth and uninterrupted operation of your security infrastructure.
Being Prepared For Maintenance Costs
Optimize your budget and streamline your security system maintenance with our Quality Assurance Program's block of hours. By purchasing a block of hours in advance, you gain cost-effective flexibility and reduce unexpected expenses. Whether you need routine inspections, troubleshooting, or software updates, our program ensures you have dedicated hours at your disposal. Take control of your maintenance costs and enjoy peace of mind, knowing that your security systems are efficiently supported without breaking the bank.