Security System Quality Assurance for the Lehigh Valley
TWG Security’s Quality Assurance Program helps organizations across the greater Lehigh Valley, Eastern PA, and New Jersey keep their systems running at peak performance. With proactive monitoring, real-time alerts, and predictable maintenance plans, we reduce downtime, cut surprise costs, and ensure your security technology performs when it matters most.
System Health Monitoring That Works for You
Our Quality Assurance Program delivers real-time network and device monitoring, automatically flags issues before they escalate, and gives your team direct access to responsive, remote support. We also provide on-site service to clean and repoint cameras, assist with licensing and warranty updates, and ensure your system stays fully optimized.
Camera View Monitoring
Keep eyes on every corner of your facility - automatically. Our systems alert you the moment a feed goes dark or is compressed, so your team stays in control.
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High-resolution views: Maintain sharp, uninterrupted views across all active cameras.
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Motion-triggered alerts: Get notified when activity occurs in critical areas.
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Remote access: View camera health and status anytime, anywhere, on any device.
Network Health Monitoring
Without a strong network, even the best security hardware fails. We help you stay ahead of issues with full-spectrum diagnostics and actionable insights.
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Real-time diagnostics: Detects bandwidth strain, offline devices, and network bottlenecks.
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Data traffic analysis: See how your network is being used and where to optimize.
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Reduced downtime: Proactive alerts help address issues before they interrupt service.
Weekday Phone Support
Our expert service team is available 9am–5pm to help during peak business hours. Get guidance and answers when you need them most—no middlemen or slow ticketing queues.
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Dedicated experts: Talk with real TWG technicians, not call centers.
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Phone-first service: Walkthroughs, fixes, and recommendations all in real time.
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Consistent follow-up: We stay engaged until your issue is fully resolved.
Predictable Maintenance Costs & Block Hours
Take control of your service costs with pre-purchased support hours—usable however you need.
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Flexible use: Apply hours to maintenance, updates, training, or troubleshooting.
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Cost control: Prevent unexpected invoices and plan budgets predictably.
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Priority scheduling: Get faster scheduling and support access.
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Peace of mind: Know support is available when you need it, without delay.
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