Primary Duties and Responsibilities 

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• Installation, service, troubleshooting, and programming of commercial / enterprise-wide access control systems, IP CCTV systems, wireless networks and intrusion detection systems

• Ensure the highest level of customer satisfaction 

• Provide the optimized view and function of security cameras 

• Testing / troubleshooting network, hardware, and software issues 

• Rotation of after-hours / on-call duty 

• Assist post-sales engineering / project management as necessary with technical issues / redesigns 

• Complete internal projects as assigned 

• Assist operations team with I.T. field support 

• Maintain detailed and accurate notations of configuration management of client sites.

• Cultivate client relationships into partnerships 

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Work Environment & Physical Demands 

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•  Regular and Timely Attendance 

• Must be able to stand for long periods of time (up to 4 hours) without a break

• Position requires bending, twisting, stooping and climbing 

• Must be able to lift 50 pounds frequently and up to 100 pounds occasionally 

• Position requires pushing and pulling up to 25 pounds frequently and 40 pounds occasionally

• May be exposed to temperature changes, heights, small spaces including confined spaces

• Ability to distinguish colors and use hands for repetitive fine manipulation frequently

• Comfortable using computers, tablets, and mobile applications as part of daily workflow

• Must pass initial and random substance abuse tests & background checks 

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Qualifications 

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• High school graduate or GED required. Technical or college degree in a related field preferred.

• 3+ years of experience installing Access Control & CCTV systems in a commercial environment or similar equivalent combination of work experience

• Strong mechanical skills 

• Manufacturer certifications in Avigilon, Bosch, ICT preferred 

• Ability to read and interpret blueprints and schematics 

• Exceptional customer service skills 

• Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 

• Ability to think through problems and visualize solutions 

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources 

• Ability to work with all levels of staff within and outside the organization 

• A self-starter able to work independently but comfortable working in a team environment

• Possess excellent analytical and problem-solving skills 

• Other duties as required or assigned by company management 

• Increase job knowledge through continuing education and professional development opportunities, attend conferences, and read professional industry publications 

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Compensation & Benefits 

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• Company 401k with a 100% match on the first 6% of contributions 

• Salary increases based on job performance, ability to handle increasing levels of responsibility, completion of relevant manufacturer certifications and overall state of the company

• Flexible vacation / paid time off (subject to company policy) 

• Personalized scheduling for work / life balance 

• Medical, Dental & Vision Benefits 

• Professional development plan designed to help you achieve your professional goals