Case Study: How TWG Security Helps KidsPeace Put Safety First

For organizations that care for children facing complex mental and behavioral health challenges, safety is more than an operational priority. It is the foundation that makes care possible.

KidsPeace provides mental and behavioral health services for children and families, including hospital, residential treatment, foster care, community and educational programs. For the children in its care, many of whom have experienced physical or emotional trauma, mental health challenges or neglect, creating an environment where they feel safe is essential.

“Everything starts with safety. In order for us to be able to help them process and work through their mental health challenges, we need to establish a safe environment for them to do that,” says Michael Slack, President and CEO at Kidspeace.

As KidsPeace looked to modernize its video surveillance and security systems, it needed a security partner that understood both the technology and the importance of the environment those systems were protecting. That partner was TWG Security.

The Challenge: Modernizing Security in a Mission-Critical Environment

KidsPeace’s facilities support children with a wide range of needs, making a dependable security infrastructure critical to day-to-day operations.

As technology evolved, KidsPeace recognized the need to modernize its existing video surveillance and security systems. But selecting the right technology was only part of the equation.

The organization also needed a partner with the expertise to support those systems over time, respond quickly when issues arose and understand its security environment well enough to minimize the technical burden on KidsPeace staff.

For KidsPeace, TWG Security stood out.

“When we were looking to modernize our video surveillance and security systems, TWG Security’s professionalism, support and expertise was really unmatched,” says Leo Wentline, Director of Tech Support and Services at Kidspeace.

The Solution: A Security Partnership Built for the Long Term

For more than a decade, TWG Security has worked alongside KidsPeace to support and improve security across its facilities.

Rather than approaching the relationship as a one-time technology installation, TWG has become an ongoing security partner, helping KidsPeace improve its facilities and maintain the safe environments its children and staff depend on.

That long-term relationship also gives TWG Security an in-depth understanding of KidsPeace’s security systems. When support is needed, the TWG Security team already knows the technology and environment, allowing it to respond quickly and address technical issues without placing that burden on KidsPeace associates.

The Impact: Keeping the Focus on Kids

The value of the partnership extends beyond the security technology itself. With TWG Security managing the technical side of its security systems, KidsPeace associates can remain focused on their primary responsibility: caring for the children they serve.

“We put in a support request, we hear from them very quickly because they really know our systems well. So that really allows our associates to take care of the kiddos that we work with and let TWG take care of the technical stuff,” says Wentline. 

For an organization where safety plays such an important role in creating an environment for healing, having a responsive, knowledgeable security partner provides an important layer of support.

After more than a decade of working together, KidsPeace continues to rely on TWG Security to help maintain and improve the systems supporting its facilities.

“I would recommend TWG Security because their customer service is excellent,” says Wentline. 

Security That Supports the Mission

Technology is only one part of an effective security strategy. The right partner understands how that technology supports the people, facilities and mission behind it.

For KidsPeace, TWG Security provides the expertise, responsiveness and ongoing support needed to keep its security infrastructure working as it should, so its associates can stay focused on providing care to the children who need it most.

Looking for a security partner that understands what’s at stake? Contact TWG Security to discuss your facility’s security needs.