Responsibilities
 

• Troubleshooting, and programming of commercial / enterprise-wide access control systems, IP CCTV systems, wireless networks, and intrusion detection systems

• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.

• Assisting in the dispatch of field technicians based on need while ensuring the highest level of customer satisfaction

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QOS)

• Monitor network performance and tune for maximum availability and reliability

• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.

• Performing disaster recovery operations and data backups as required.

• Monitor proactively for system resource utilization, trending, and capacity planning

• Assist post-sales engineering and project management as necessary with technical issues & redesigns

• Maintain detailed and accurate notations of configuration management of client sites.

• Assure all service communication and documentation are accurate and complete

• Complete internal projects as assigned.

• Cultivate client relationships into partnerships.

• Maintain and develop a healthy and positive team culture.

• Other duties as required or assigned by company management.
   

Requirements
 

• IT Technical experience, IP Networking (TCP/IP), Switching, Firewall, Microsoft Platforms, Linux Platforms, Storage Arrays, SAN/NAS Technologies, Wireless Infrastructures.

• Experience with Access Control & CCTV systems in a commercial environment preferred.

• Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QOS)

• Understanding of the OSI or TCP/IP model

• Hands-on experience with monitoring, network diagnostic, and network analytics tools

• Strong understanding of network infrastructure and network hardware.

• Ability to think through problems and visualize solutions.

• Ability to troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.

• Create accurate network diagrams and documentation for design and planning network communication systems.

• Provide specific detailed information for hardware and software selection.

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

• Ability to work with all levels of staff within and outside of IT and outside the organization.

• A self-starter able to work independently but comfortable working in a team environment.

• Possess excellent analytical and problem-solving skills

• Work well independently and in team settings

• Previous experience in IT, security or systems support, or network administrator positions preferred

• Retain familiarity with various network types including LANs, WANs, WLANs, SANs, and VolP networks

• Increase job knowledge through continuing education and professional development opportunities, attend conferences, and read professional industry publications

• Responsible for reading and interpreting wiring diagrams, schematics, and blueprints

• Strong organizational skills

• Excellent verbal and written communication skills

• Excellent ability to multi-task in a fast-paced environment

• Possess excellent mechanical, analytical, and problem-solving skills
   

Physical Demands/Working Conditions:
 

• Regular and Timely Attendance

• Position requires bending, twisting, stooping, and climbing

• Must be able to lift 50 pounds frequently and up to 100 pounds occasionally

• Position requires pushing and pulling up to 25 pounds frequently and 40 pounds occasionally

• May be exposed to temperature changes, heights, and small spaces including confined spaces

• Ability to distinguish colors and use hands for repetitive fine manipulation frequently

• Must pass initial and random substance abuse tests & background checks
   

Company Benefits:
 

• Company 401k with a 100% match on the first 6% of contributions (subject to company policy)

• Salary increases based on job performance, ability to handle increasing levels of responsibility, completion of relevant manufacturer certifications, and overall state of the company

• Flexible vacation / paid time off (subject to company policy)

• Personalized scheduling for work/life balance

• Medical, Dental & Vision Benefits, STD, LTD, Life, and AD&D Insurance Education Program

• Professional development plan designed to help you achieve your professional goals

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If interested in applying for this position, please select the “APPLY” button below or send an e-mail to jobs@twgsecurity.com with a current resume and contact information. Please enter the role you are interested in as the subject line.