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QUALITY ASSURANCE PROGRAM

Our Quality Assurance Program is designed to provide immediate and long-term value to our client’s. The program provides proactive device health monitoring, scheduled preventative maintenance, and technical service on an annual basis. These services assure your critical physical security systems are providing high availability and optimized performance on a continual basis. We provide flexible billing options to allow for easy budgeting with future monthly or annual payments.

Preventative Surveillance Maintenance

• Scheduled maintenance on applicable network 

   hardware based on mutual schedule

• Update TWG server, clients, and Gateway

• Adjust VM motion detection in cameras (maximize storage)

• Check frames per second in cameras and update to customers request

• Check RAID Cards and batteries for RAID controllers

• Check servers and client machines for dust and clean as needed

• Ensure time server is configured properly

• Firmware patching for TWG provided devices

• OS patching for TWG provided devices with client coordination 

• Configure video analytics and alerts

• Review camera's field of view with customer, make necessary adjustments

• Physically inspect cameras

• Clean camera domes, bullets and glass for box camera

Preventative Access Maintenance 

• Scheduled maintenance on applicable network 

   hardware based on mutual schedule

• Update TWG server, clients, and Gateway

• Adjust VM motion detection in cameras (maximize storage)

• Check frames per second in cameras and update to customers 

  request

• Check RAID Cards and batteries for RAID controllers

• Check servers and client machines for dust and clean as needed

• Ensure time server is configured properly

• Firmware patching for TWG provided devices

• OS patching for TWG provided devices with client coordination 

• Configure video analytics and alerts

• Review camera's field of view with customer, make necessary      

   adjustments

• Physically inspect cameras

• Clean camera domes, bullets and glass for box camera

OUR INDUSTRIES

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WE ARE HERE TO HELP

TWG Security is the leader in enterprise-wide security technology solutions. We look forward to working with you to identify and implement an ideal security technology solution specifically for your needs.

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Contact us today for a consultation

484.985.9473

4251 Chestnut Street, Suite A

Emmaus, PA 18049

Hours of Operation

Monday to Friday: 8 AM - 5 PM

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